FAQ: ScreenConnect for Remote Access

We’ve received a large volume of calls in the past week on how our unattended access works. Below is a concise outline of how ScreenConnect manages unattended connections.

ScreenConnect provides technicians the ability to open a secure channel to unattended workstations and servers through firewalls via a customizable ScreenConnect installer. Hosts can build both Windows Installer packages (.msi) and Mac installer packages (.pkg) to deploy ScreenConnect to remote machines. This permanently installs the ScreenConnect unattended guest client which is designed to connect back to your ScreenConnect server without any additional configuration. Sessions will appear in the Unattended Sessions table once the remote machine connects back to your ScreenConnect server.

Role based permissions allow administrators to establish groups that have similar permissions, access rights, and constraints for security purposes. Role based security can be used in conjunction with session grouping and filtering so administrators can specify certain permissions for different session groups.

By managing sessions groups, hosts and administrators can filter remote support, meetings, and remote access sessions. The Session Groups Panel features several columns and tools for arranging, defining and filtering session groups.

By default, if the guest machine was turned off or not connected to the internet for an extended period of time, the unattended session will expire and be removed from the host page after twenty-four hours. This duration can be easily reconfigured by editing the web.config file. If the connection is reestablished the machine will be re-listed into the unattended client table.

ScreenConnect does not have any limits on the number of unattended computers per account. Many of our competitors including Bomgar, GoToAssist and now LogMeIn Free limit the number of connections per account. Additionally, ScreenConnect not only gives the option of remote access and managing unattended connections, but it also features two additional use models: remote support and remote meetings.

We hope this helps answer some of your questions on how ScreenConnect handles remote access. Feel free to test ScreenConnect by downloading our free 30-day fully functional trial. If you have any questions please contact us.

Posted by Anna Morgan at 10:25 AM       0 Comments       Share

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Wednesday, August 27, 2014 9:22 PM