Extension Spotlight: Translation Extension Builder

Today, we return to our series highlighting Extensions available in ScreenConnect.

One interesting fact about extensions is that they can contain .resx resource files. This means that multiple localizations can be implemented via extensions! In order to faciliatate the production of these resource files, an extension exists. The Translation Extension Builder acts as a helper extension, assisting with the production of new translations for ScreenConnect.

When the Translation Extension Builder is installed, a new option is available at the bottom of the extensions page: "Create Translation Extension". Choosing this new option will start the translation process.

Select the language you wish to translate into, your author name, and the extension's version (this will default to 1.0). Keep in mind, most languages have the option of a generic translation or a specific, regional version; choose your "Culture" option accordingly. Once your initial options are configured, you can choose to create the extension and return later or immediately jump into the resource editor.

The resource editor is formatted in similar fashion to the base resource string tables available within the Appearance menu. For your new translation, just provide the translated equivalents in the righthand boxes. For those with existing translations that have been implemented by placing the files directly on the server, it might also be possible to copy/paste directly into the resource files' XML as well (Note: this will depend on what version your exisiting translation was originally made for).

Translation extensions function by detecting the user's Operating System and Web Broweser language settings. Your users and guests should automatically view their configured language when visiting the web interface for you ScreenConnect installation. Implement any number of translations you want, including those currently in the Online Extension Browser. By using multiple translations, you can ensure that all visitors to your site can view it with their respective language.

Disclaimer: This extension was written by our support team (and in some cases in conjunction with our forum community) in response to customer requests. Extensions are meant to be quick workarounds or immediate solutions to problems. Extensions are not supported under our normal terms of service, as these extensions are outside typical Q/A or development guidelines. Questions for extensions should be addressed in their respective forum posts. Suggestions for improvements (enhancements or defects) should also be queued in the proper post for consideration.

Posted by Jacob Turpin at 5:59 AM       0 Comments       Share
Categories: Remote Support | ScreenConnect

Extension Spotlight: List Published Sessions

To kick off our blogs in 2015, we're returning to our series spotlighting Extensions available in ScreenConnect. Over the next several weeks, we'll be touching on our growing list of extensions. If you haven't viewed the available extensions yet, go look right now! The list is constantly growing and adding cool new features to your existing ScreenConnect installation. Today, we'll be looking at the List Published Sessions extension.

With the release of version 5.0, published session formatting was converted from a group of listed sessions to a single drop down menu. There's an example below:

The aim of the new formatting was to provide a more compact Guest Page, eliminating clutter that might confuse your guest. However, some users may have a strong affinity for the previous formatting and wish to revert, or at least implement a very similar List view. Luckily, there's an extension that implements a similar style.

With the List Published Sessions extension installed, any Published sessions now display in a row on the Guest Page. The extension strikes a happy medium between compacting the Guest Page and providing the listed session formatting preferred by some users.

If your preference is for Listed sessions over the drop down menu, give it a try! Remember, as with any extension, you can clone and modify the source code. It can all be modified, meaning you can easily change the CSS if you want to make slight tweaks to the looks of the extension.

Disclaimer: This extension was written by our support team (and in some cases in conjunction with our forum community) in response to customer requests. Extensions are meant to be quick workarounds or immediate solutions to problems. Extensions are not supported under our normal terms of service, as these extensions are outside typical Q/A or development guidelines. Questions for extensions should be addressed in their respective forum posts. Suggestions for improvements (enhancements or defects) should also be queued in the proper post for consideration.

Posted by Jacob Turpin at 5:54 AM       0 Comments       Share
Categories: Remote Support | ScreenConnect

ScreenConnect 4.4 - Security Improvements and Triggers

Recently we released ScreenConnect 4.4. The new release introduces session event triggers. Event triggers are a way for Administrators to set automatic responses to specific events based upon pre-defined actions. An example would be a notification via email or HTTP sent to a technician alerting them of a chat message sent from an unattended workstation. Before event triggers, the technician would have no indication that a message was sent; now they are instantly notified so they can attend to the workstation.

Additionally, 4.4 packs in a slew of new security measures. Administrators can use a combination of parameters to work in conjunction with each other to secure their environment. In 4.4, such additions include a idle timeout feature so Administrators can configure a lockout to limit risk. New security enhancements include:

  • New per-webpage max idle timeout
  • Two-factor use in conjunction with Windows Authentication
  • Windows Authentication users can logout of ScreenConnect
  • New configurable password requirements
  • Set max invalid password attempts
  • New interface for restricting access via IP address
  • More information added to audit log
  • New tools and interface for setting up Windows auth and LDAP

Lastly, annotation tools were added to make sessions more fun and colorful! But in all seriousness, drawing tools can be very useful when presenting information and harking on points. The tools can be turned on/off and include pen, line, rectangle and ellipse options. During sessions with multiple participants, each user will automatically be assigned a different color.

We hope that our community is enjoying the new release!

Posted by Anna Morgan at 8:00 AM       0 Comments       Share
Categories: Remote Support | ScreenConnect

University Business opens voting for top IT software

ScreenConnect has been nominated for University Business’s top 100 products of 2014

Product nominations and votes are submitted by University Business readers and University IT professionals. If you work for a higher education organization, you can vote for ScreenConnect as your favorite remote support and access solution. The deadline for votes will be on Wednesday, Oct. 1, 2014. The winners will be published in University Business' January 2015 edition.

Some quick insight into the vote: Multiple team members from same university can vote individually. They would like for you to denote how you are using the software (support, access, part of an RMM, meetings, etc)-- they seem very interested in our storiy and  may ask permission to publish.

As always, we truely appreciate your continued support!

Posted by Anna Morgan at 9:44 AM       0 Comments       Share
Categories: Remote Support | ScreenConnect

Preview of ScreenConnect 5.0

We're adding function and form improvements to the upcoming ScreenConnect 5.0, including a more aesthetically pleasing interface for guests and some added functionality that's quickly guest-accessible. Review the video below for a visual preview.

On the surface, we updated the UI on the guest page to give more separation to each joining method. In 4.x, if you had sessions created that used multiple joining methods (public sessions plus named sessions that required an input box, etc.) these sections would be simply stacked on top of each other on the guest page. In 5.0 we've worked to clearly define these parts and give them a bit more visual appeal. You'll also notice background images -- these are fully customizable, of course.

Functionality was added as well. We've added a configurable option to the guest page that allows guests to start a session themselves. The ability for a guest to start a session from the guest page has been a recurring request from our users. In fact, in previous versions, some of our users have been doing this ad-hoc by creating several public sessions and letting their clients join a session on their own time. Now you may accomplish this using the built-in module.

We've also reinserted the footer and placed a link in it to allow quick download of your unattended access client installer.  This can be turned on or off and is placed to be accessible but not prominent on the guest page. 

Posted by John Carey at 5:07 AM       0 Comments       Share
Categories: Development | Remote Support | ScreenConnect

ScreenConnect 3.1 on the Horizon

Many of you have been playing around with ScreenConnect 3.1 during February and we are very close to releasing a stable version! The new release adds many new customizations, security measures and more.

With ScreenConnect 3.1 we've met our customer demands and improved upon security by integrating two-factor authentication into the product. Additionally, one time password is now built into the out of the box (OOTB) login page.

To round out branding and give administrators more control over the experience and users, we've added new customizations. Administrators can now make infinite changes to the clients themselves including changing colors, icons, test strings and more. Additionally, administrators can choose to change the name of fields and disable select features, such as access to the toolbox or file transfer, globally or for specified users. This increases the flexibility of the host role.

For a full detailed list of ScreenConnect 3.1 features please visit our forum.

Posted by Anna Morgan at 8:10 AM       0 Comments       Share
Categories: Development | Remote Support | ScreenConnect

Ubuntu Enters the Smartphone Arena

With the CES kicking off in Las Vegas next week there is much buzz around new consumer electronics. We recently got wind of Canonical's plans to release Ubuntu for smartphones. The advantage of Ubuntu running on a high-end, multi-core handset is that it becomes a full PC and thin client when docked. Canonical claims, “Ubuntu uniquely enables a new category of convergence device – phones that dock to become full PCs and thin clients – enabling enterprise IT departments to replace phones, thin clients and laptops with a single secure corporate device."

The UI relies on swipe gestures similar to Windows 8 on a tablet or Web OS, instead of a touch interface we commonly think of on a Android device or iPhone. Each edge of the phone has a distinct purpose- which makes apps, content and settings easily accessible.

Apps for the device will be native or adapted web apps - which mean all big apps will be available to Ubuntu at launch. Canonical states, “A complete desktop solution needs a full range of desktop applications. While a mobile OS carries no deep desktop software catalogue, Ubuntu offers thousands of applications, all designed for the desktop.”

Cononical has yet to land a deal on a device with a specific manufacturer but rumors suggest a device will be launched early 2014.

Posted by Anna Morgan at 10:58 AM       0 Comments       Share
Categories: Development | Remote Support | ScreenConnect

ScreenConnect 3.0, Nice To Meet You

We hope our user base has had a good few weeks getting acquainted to ScreenConnect 3.0! The new changes are quite substantial and exciting. We’ve completely redesigned the UI to position for the new use model, meetings. Meetings have been a long sought after use model for much of our user base so they could collaborate with multiple participants in a conference environment. ScreenConnect meetings allow an unlimited number of guests to attend and view an individual’s screen. Such features for the host and attendees include screen capture, recording, and chat.

Additionally with the new use model comes a whole new feel and design to the ScreenConnect UI. The 3.0 release provides easier access to menus and features—a style challenge that we feel we met and what will be the future of ScreenConnect. During meetings or remote sessions hosts have readily available access to tools and menus the old interface did not provide. Please let us know your thoughts on ScreenConnect 3.0! If you have any questions you can contact our staff!

Posted by Anna Morgan at 8:10 AM       0 Comments       Share
Categories: Development | Remote Support | ScreenConnect | Support